Betjilo Privacy Policy — Your Data Is Completely Safe With Us

Betjilo is a safe and trusted online betting and lottery platform for members in Bangladesh. We understand how valuable your personal information is, which is why Betjilo's privacy policy is built to ensure your data receives the highest level of protection.

This Privacy Policy explains what information we collect, how it is used, who it may be shared with, and how your data is kept secure. By using any Betjilo service, you automatically agree to this Privacy Policy.

Our Privacy Policy is built in accordance with international data protection standards. We believe that transparency and your control over your own data are the foundation of trust.

Betjilo only collects the data genuinely needed to provide its services. No unnecessary information is requested. Details are outlined below:

A photo of your national ID or passport may be requested for KYC verification. These documents are used solely for identity verification and are stored on encrypted servers.

Betjilo uses collected data only for specific purposes. Your information is used for the following:

• Account Management: Your information is used for registration, login, and profile updates.
• Identity Verification: Your information is used in the KYC process to verify your age and identity.
• Payment Processing: Financial information is used to process deposits and withdrawals.
• Customer Support: Your contact information is used to resolve any issues you encounter.
• Security: Device information is used to detect fraud and unauthorized access.
• Service Improvement: Usage patterns are analysed to improve the platform experience.
• Legal Obligations: Certain data may be disclosed to regulatory authorities to comply with applicable laws.

Betjilo retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted. Retention periods depend on the type of data and applicable legal requirements.

• Active Account Data: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a maximum of 5 years due to legal obligations.
• KYC Documents: Data is retained for a maximum of 2 years after account closure, then permanently deleted.
• Communication Records: Support tickets and emails are retained for up to 1 year.
• Log Files: System logs are retained for a maximum of 90 days.

If you wish to close your account and have your data deleted, support@betjilo.bet Send a request to the address provided. We will delete all data beyond legal obligations within 30 days.

Betjilo uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain login sessions and ensure platform security. Disabling these cookies may prevent the platform from functioning properly.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: Used to understand which pages are visited most. This data is completely anonymous.

Betjilo does not sell your personal data. However, in limited circumstances, information may be shared with specific third parties:

• Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket receive only the information strictly necessary to process transactions.
• KYC Service Provider: Accredited third-party companies are used for identity verification, all of whom are bound by strict confidentiality agreements.
• Law Enforcement Agencies: Information may be shared with regulatory authorities under court orders or legal obligations.
• Fraud Prevention Service: Anonymised data may be shared with specialist services to help detect suspicious activity.

As a Betjilo member, you have important rights over your own data. To exercise any of these rights, please contact our support team.

Betjilo strictly does not provide services to anyone under the age of 18. We never knowingly collect personal data from minors.

• Date of birth is verified at the time of registration.
• Additional age verification documents may be requested if there is any doubt.
• If a minor registers by mistake, all their data is deleted immediately.

Betjilo uses industry-leading technology to protect your data. Our security infrastructure operates 24 hours a day, 7 days a week.

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Database Encryption: Sensitive data at rest is encrypted using AES-256.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall Protection: An advanced firewall system blocks all unauthorized access attempts.
• Regular Security Audits: The system is regularly audited by independent third-party experts.
• Real-Time Monitoring: Suspicious activity is detected and blocked in real time.
• Backup System: Data is regularly backed up and stored on secure servers.

Betjilo may update this Privacy Policy when necessary. We will always be transparent about any changes:

• Members will be notified by email before any significant changes are made.
• A notice of any changes will be displayed upon logging into the platform.
• The date of the latest update will always be displayed at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, contact us directly. Our dedicated privacy team will respond promptly.

For privacy complaints, we will provide an initial response within 48 hours and aim to resolve the matter within 7 business days.